NDIS Supports
NDIS supports across Melbourne, Geelong and the Mornington Peninsula
We support National Disability Insurance Scheme (NDIS) participants and their plan managers with everyday services delivered by an insured, reliable team. From house cleaning and community access to employment support and home modifications, all from one provider, with clear invoicing and consistent people.
How does NDIS funding work with Spot On?
Spot On supports NDIS participants whose plans are plan-managed or self-managed.
We agree the scope of work directly with you, your family, support coordinator, or plan manager.
We deliver the service with the same crew wherever possible, because consistency matters.
We invoice your plan manager with a clear service period and scope.
All work is delivered by police-checked, insured team members ($20M public liability).
We service Melbourne metro, Geelong, and the Mornington Peninsula.
What happens after you contact us
A clear, predictable first-call experience for participants, families, support coordinators, and plan managers.
You reach out
Phone, contact form, or referral from a support coordinator or plan manager.
We respond within one business day
A short call to understand the participant, the supports needed, and how the plan is managed.
We confirm scope in writing
Service period, hours, the worker assigned, and how we will invoice.
First visit scheduled
Within a week for household and community supports; after OT report and plan manager approval for home modifications.
The three NDIS budget categories
Every NDIS plan is structured around three funding budgets. Each one is designed for a different purpose, and most participants have funding across more than one. Here is how Spot On works across all three.
Who can we work with?
We work directly with participants and the people supporting them.
Participants
who self-manage their plan
Plan managers
invoicing on a participant’s behalf
Support coordinators
organising services for participants on their caseload
Families and nominees
supporting a participant
How we work with you
Whether you are a participant arranging your own supports, a support coordinator building a service mix, or a plan manager handling the funds, here is what working with Spot On looks like.
For participants
You talk to a real person who listens to what you need at home and in the community. We agree a routine that suits you, send the same friendly team wherever possible, and adjust the schedule whenever your needs change. If your plan is self-managed, we invoice you directly with clear, easy-to-read invoices.
For support coordinators
One reliable provider across household tasks, community access, employment support and minor home modifications, so you can simplify a participant’s service mix. We confirm scope in writing, keep visit records in our job-management system, and share progress updates on request. Certificate of currency, screening details and a sample service agreement are ready when you need them.
For plan managers
Predictable, well-documented invoicing on standard terms: clear service period, hours delivered, support item and worker assigned. Scope is agreed before work starts, so claims line up cleanly against the budget and there is nothing to chase at month end.
Why participants and coordinators choose Spot On
Same team, every visit. Consistency is the single biggest predictor of a good support relationship.
Clear invoicing: scope, hours, and service period spelled out, no surprises.
Insured and police-checked: $20M public liability, screened workers, full documentation available on request.
One provider, multiple supports: household tasks, community access, employment support and home modifications under one phone number.
Servicing your area: Melbourne metro, Geelong, and the Mornington Peninsula.
For plan managers and support coordinators
Need a plan-manager referral pack?
Certificate of currency, sample service agreement, worker screening detail, and a one-page introduction. Everything you need to introduce Spot On to a participant.
Information for support coordinators and plan managers
We work closely with support coordinators and plan managers across Victoria. Everything you need to refer a participant or set up a service agreement is available on request.
Documentation on request
Certificate of currency ($20M public liability), worker screening details, SWMS, and a sample service agreement.
How we invoice
Clear scope, hours, service period, and worker assigned. We invoice plan managers directly on standard terms.
How to refer a participant
Call 1300 556 513 or email through the contact form. Include participant name, plan management type, and goals.
Cadence and reporting
Visit records held in our job-management system. Progress updates available to coordinators on request.
Frequently asked questions
Common questions about NDIS supports in Melbourne, Geelong, and the Mornington Peninsula.
Ready to start, or have a question?
Tell us a bit about the participant, the supports needed, and how their plan is managed. We will get back to you within one business day. If it is urgent, call us on 1300 556 513.
Page last updated Jul 2026